we’ve got the WRITE answers

No return/exchange fees! Simply pay for shipping it back to us and we will exchange or refund the cost of any item(s) once received. Any unused/undamaged product(s) can be exchanged or returned within 30 days of an order’s delivery date. No exceptions will be made after 30 days. We do apologize if you procrastinated for over a year and your paint expired!

One exchange limited per customer (please measure your wall before deciding on a size).

Original WriteyBoards are a self-adhering, permanent whiteboard solution and are not recommended to be removed from the surface once adhered.
• Guaranteed to stick to your indoor surface for 5 years.
• Guaranteed to always erase 
• Go to “Boards” faq section for further details

Premium WriteyBoards are a self-adhering, restickable whiteboard solution.
• Guaranteed to stick and restick to your surface for up to 90 days (but will probably last much longer).
• Guaranteed to always erase. 
• Guaranteed to leave no residue

Premium WriteyBoard’s details are outlined in “Boards” faq section

All WriteyPaints must be applied on a surface that is 100% sealed (example: drywall that is properly primed and painted).
• Guaranteed to always erase for 5 years
• Warranty is voided if too thin of a coat is applied 
• Warranty is voided if WriteyPaint is applied in an unideal environment.

Please see Paint FAQ for more details

• The desk surface will always erase
• 150 lbs (68 kilograms) weight limit.
• Maintain with care instructions outlined below

Writey Co. will examine the product and decide if it’s covered under this limited warranty. Writey Co. will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, Writey Co. will be responsible for the costs of repairs, spare parts, labor and travel for repair staff that Writey Co. incurs, provided that the product is accessible for repair without Writey Co. incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by Writey Co.. Any defective parts removed in the course of repair works will become the property of Writey Co.. If the item is no longer sold by Writey Co., Writey Co. will provide an appropriate replacement. Writey Co. will decide at its discretion, what will constitute an appropriate replacement.

The limited warranties are valid from the date of purchase. The original purchase receipt is required as proof of purchase.

The limited warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The warranty does not cover consequential or incidental damages. For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you. The warranties are to the benefit of the original purchaser of the product. They are not transferable. For details see the limited warranty conditions and description for each product.

To be able to claim this limited warranty you need to follow the specific care instructions for every product. Every product is covered under limited warranty if Writey spray cleaner, Reemobal spray cleaner, and / or Writey microfiber cloth were used in taking care of the product. All other cleaning agents must be approved by a member of the Writey team via email prior to useage.

These Limited Warranties give you specific legal rights. This limited warranty does not, in any way, affect the rights given to you by law.